REAL STORY
From 200 Calls a Day to 40 Calls a Week
How one school owner reclaimed her time and built a business that runs without her.
Name
Clare Ohunene
Role
Chairman
Staff size
76
Annual Revenue
NGN150,000 ($115,384)
* Permitted to disclose
Delivery
In-Person
Project duration
3 months
Industry
Education (Primary and Secondary)
Location
Federal Capital Territory,
Nigeria
THE STORY
A school built from
grief grew too fast
we struggled.
In 2019, I lost a child shortly after my husband and got married. It was devastating. Since then, I was always drawn to children, that's why we opened a school to teach young kids.
We never knew how big it would grow but it did.
Very quickly, we became overwhelmed. We struggled to keep track of our revenue, admissions, and staff operations.
Everything was done manually, we followed the standard hierarchy, but human errors were constant.
As a result, many of our pupils transferred.
I'm not kidding when I say I was getting 150-200 calls and messages daily. Even without going on a vacation, I had no rest. Every call felt important, and I had to pick up.
my experience with lovion
the no-fluff truth
I thought it would be too expensive
I won't pretend it wasn't an investment.
In fact, that was one of the reasons I hesitated.
But I eventually realised I wasn't comparing it against the cost of the service.
I was comparing it against what our current way of working was already costing us every single day, in mistakes, stress, constant interruptions and lost time.
Looking back, staying the same would've cost us more.
I thought they'd take over my business.
This was probably my biggest fear.
Our school wasn't just another company. It was personal. I worried someone would come in and start changing everything without understanding why we built it the way we did.
That never happened. Every recommendation was explained. Every decision remained ours.
They helped us organise the business we built.
I thought the process would be disruptive
I imagined months of confusion. Staff resisting changes. Operations slowing down.
Instead, everything happened in stages. We kept running the school while improvements were introduced.
It felt manageable from beginning to end.
I didn't think small changes could make such a big difference.
Most of what Lovion introduced wasn't dramatic.
It was dozens of small improvements. From having a clearer process to documenting responsibilities or
a better way to communicate.
Individually they seemed simple.
Together they changed how the business operated.
200
calls / messages
every day
40
calls / messages
every week
3
months to full
implementation
the impact
Trust was my biggest concern.
I heard about Lovion at a dinner party but was hesitant to trust a stranger with our pride and joy. So we opted to start small.
I met the CEO, Love, and the meeting felt like I was speaking with someone I'd known for years. She understood my struggle so well.
The first change they made.
We tested the service with digitising inventory. Suddenly, the calls started dropping.
From about 200 calls a day to 120. That was enough to convince me.
One of our biggest challenges was staff.
We weren't sure but we trusted.
Every new employee needed the same instructions repeated over and over again. Attendance was difficult to monitor.
Lovion created detailed operating manuals, introduced better systems, and guided us through implementing them.
None of the changes felt dramatic on their own.
The result.
Within 3 months, the effect was almost surreal.
Calls dropped from 120 a day to about 40 a week (mostly call returns).
Income tracking was smooth.
Staff training was documented and easy to delegate.
The business could finally run without me being in every single thing.
I get to watch the kids learn and grow
"
Leaving the business for a holiday always felt impossible. My phone never stopped ringing, and I never truly switched off.
Today, I spend far less time managing daily operations and far more time where I always wanted to be. With the children.
I can watch them learn and grow, knowing the school is structured enough to keep moving without depending on me.
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